Returns & Exchanges

At Rutlands Limited, we want you to be completely satisfied with your home and hardware purchases, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging. Whether you have changed your mind or received a faulty product, our dedicated team is here to ensure a smooth and efficient resolution.

1

Initiate Your Return

Contact our customer service team via email or our online portal with your order number and the reason for the return to receive a unique Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack the items in their original product packaging and include a copy of your delivery note or the RMA form to ensure we can identify your return upon arrival.

3

Ship the Item

Send the package back to our central warehouse using a tracked courier service of your choice; please keep your postage receipt until your refund has been processed.

4

Inspection and Refund

Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 working days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing